Refund policy
All sales are final on opened items. We only accept returns on products that are unopened, in original factory-sealed packaging, within 30 days of the delivery date.
To be eligible for a return:
- Item must be unused and in the original, factory-sealed packaging
- All original accessories, manuals, and documentation must be included
- A valid order number and proof of purchase is required
Non-returnable items:
- Any product that has been opened, used, or had its factory seal broken
- Items damaged due to misuse, improper installation, or unauthorized modification
- Products returned without prior authorization
Return Process: To initiate a return, email us at support@tvtechbros.com with your order number and reason for return. If approved, you will receive a Return Merchandise Authorization (RMA) number. Returns sent without an RMA will not be accepted.
Return Shipping: The customer is responsible for all return shipping costs. We recommend using a trackable shipping service. TVTECHBROS is not responsible for items lost or damaged in return transit.
Restocking Fee: A 15% restocking fee applies to all approved returns.
Refunds: Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be processed to your original payment method within 5–7 business days.
Damaged or Defective Items: If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the damage. We will work with you to resolve the issue at no cost to you.